1. About Taxi4U
These Terms and Conditions apply to transportation services provided by Taxi4U ehf, an independent private transportation company based in Reykjavík, Iceland.
By submitting and confirming a booking, the customer agrees to these Terms and Conditions.
For questions, please contact us at contact@taxi4uehf.com.
2. Booking Requests
Submitting a request through the Taxi4U website does not automatically guarantee availability or confirm a booking.
A booking becomes confirmed only after Taxi4U ehf has accepted it by email, telephone, WhatsApp or another written communication.
Customers must provide complete and accurate information, including:
- Full name and contact details
- Pick-up location and destination
- Correct date and local Icelandic pick-up time
- Number of passengers
- Number and approximate size of luggage items
- Flight number, where applicable
- Child-seat or accessibility requirements
- Any requested stops or special arrangements
Taxi4U ehf is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.
3. Prices and Quotations
All prices displayed or quoted by Taxi4U ehf are stated in Icelandic króna (ISK) and include VAT unless otherwise specified.
Fixed prices apply only to the route, passenger count, luggage and service conditions described in the confirmed booking.
A new quotation or additional charge may apply where the customer requests:
- A different route or destination
- An additional stop that is not directly on the agreed route
- Extended waiting time
- Additional passengers or luggage
- A larger or additional vehicle
- A significant change to the confirmed itinerary
- Services not included in the original booking
Estimates for routes without a published fixed price may be based on distance, expected travel time, vehicle requirements and other relevant circumstances.
4. Passenger Surcharge
A surcharge of 20% may apply to journeys carrying more than four passengers.
The customer must declare the correct number of passengers before the booking is confirmed so that an appropriate vehicle can be arranged.
Taxi4U ehf may refuse transportation where the passenger count exceeds the legal or safe capacity of the assigned vehicle.
5. Public Holiday Surcharge
A surcharge of 35% may apply to services taking place on designated Icelandic public holidays, including:
- New Year's Day
- Good Friday
- Easter Sunday
- Icelandic National Day on 17 June
- Christmas Day
Any applicable surcharge will be communicated before the booking is confirmed.
6. Payment
Taxi4U ehf accepts payment by:
- Credit or debit card
- Cash
- Bank transfer
The payment method and payment deadline may be specified in the booking confirmation or invoice.
Bank-transfer fees, currency-conversion charges and other fees imposed by the customer's bank or payment provider remain the customer's responsibility.
Taxi4U ehf may require advance payment or a deposit for private tours, group bookings, long-distance journeys or customised services.
7. Cancellation by the Customer
A confirmed booking may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up may be charged in part or in full, depending on the circumstances, vehicle arrangements and costs already incurred.
A customer who does not appear at the agreed pick-up location and does not contact Taxi4U may be treated as a no-show. A no-show may be charged up to the full confirmed booking price.
Cancellations must be communicated directly by email, telephone or WhatsApp.
8. Changes to a Booking
Requests to change a confirmed booking are subject to availability and must be accepted by Taxi4U ehf.
Changes to the date, time, route, number of passengers, luggage or vehicle requirements may result in a revised price.
Taxi4U ehf cannot guarantee that last-minute changes can be accommodated.
9. Waiting Time
The first 10 minutes of waiting time are included free of charge for standard pick-ups, unless different terms are specified in the confirmation.
After the free waiting period, waiting time may be charged at 150 ISK per minute.
Different waiting arrangements may apply to airport collections, delayed flights, private tours or customised bookings. These will be communicated where relevant.
Customers should contact Taxi4U as soon as possible if they expect to be delayed.
10. Flight Delays
Where a valid flight number has been provided, Taxi4U may monitor publicly available flight information and adjust the expected collection time where reasonably possible.
The customer must inform Taxi4U of flight cancellations, rebookings, missed connections or changes that are not reflected accurately in public flight information.
Significant delays may require a new driver, vehicle or collection arrangement and remain subject to availability.
11. Pick-up and Passenger Responsibilities
Customers must be ready at the confirmed pick-up location at the scheduled time.
Passengers must:
- Follow the driver's reasonable safety instructions
- Use seat belts where required
- Respect the vehicle and the driver
- Supervise children travelling with them
- Avoid behaviour that may endanger the journey
- Ensure that their luggage can be transported safely
Taxi4U ehf may refuse or discontinue a journey where a passenger is violent, threatening, abusive, severely intoxicated or otherwise presents a safety risk.
12. Children and Child Seats
A child seat may be provided free of charge when requested in advance and confirmed by Taxi4U ehf.
The customer must provide the child's age, approximate weight or other information necessary to arrange an appropriate seat.
Child seats remain subject to availability and must be requested before the journey.
13. Luggage
Customers must accurately declare their luggage when requesting a booking.
Oversized luggage, sports equipment, wheelchairs, pushchairs or other special items must be disclosed in advance.
Taxi4U ehf may require a larger vehicle or decline items that cannot be transported legally or safely.
Passengers are responsible for checking that all personal belongings have been removed from the vehicle at the end of the journey.
14. Additional Stops
One additional stop may be included free of charge where it is directly on the agreed route and has been accepted in advance.
Stops requiring a diversion, substantial waiting time or a change to the itinerary may result in an additional charge.
15. Weather, Roads and Safety
Icelandic weather and road conditions can change rapidly. Safety always takes priority over the planned itinerary or arrival time.
Taxi4U ehf may delay, modify, shorten, redirect or cancel a journey where weather, road closures, official warnings, vehicle conditions or other safety concerns make the planned service unsafe or impracticable.
Where possible, Taxi4U will communicate significant changes and propose a reasonable alternative.
Travel times shown on the website, Google Maps or other platforms are estimates and cannot be guaranteed.
16. Cancellation by Taxi4U
Taxi4U ehf may cancel a confirmed journey because of unsafe weather, road closures, vehicle failure, driver illness, official restrictions or other circumstances beyond reasonable control.
Where Taxi4U cancels a service that has already been paid for and cannot provide a reasonable alternative, the amount paid for the cancelled service will normally be refunded.
Taxi4U ehf is not responsible for indirect expenses such as missed flights, hotel costs, alternative transport or loss of planned activities, except where liability cannot legally be excluded.
17. Private Tours
Tour durations, destinations and stops are approximate and may be adapted to weather, daylight, road conditions and passenger needs.
Admission fees, food, accommodation and third-party activities are not included unless expressly stated in the confirmed offer.
Taxi4U ehf cannot guarantee the visibility of natural phenomena, including the northern lights, wildlife, volcanic activity or specific weather conditions.
18. Third-party Services
Taxi4U may provide information about attractions, restaurants, accommodation or other third-party services for the customer's convenience.
Third-party operators remain responsible for their own services, availability, terms, prices, cancellations and safety procedures.
19. Liability
Taxi4U ehf will provide its services with reasonable care and attention.
Nothing in these Terms excludes or limits liability where such an exclusion or limitation would be prohibited by applicable law.
Subject to applicable law, Taxi4U is not responsible for loss or delay caused by circumstances outside its reasonable control, including:
- Extreme weather
- Road closures or traffic disruption
- Flight cancellations or delays
- Police or government restrictions
- Natural events
- Incorrect information supplied by the customer
- Acts or omissions of third-party service providers
20. Complaints
Customers should report concerns as soon as reasonably possible so that Taxi4U has an opportunity to investigate and respond.
Complaints may be submitted to contact@taxi4uehf.com.
Please include:
- The passenger's name
- The booking date
- The journey details
- A clear description of the issue
- Any relevant supporting documents
21. Privacy
Personal information submitted in connection with a booking is processed in accordance with our Privacy Policy.
22. Governing Law
These Terms and Conditions are governed by the laws of Iceland, without limiting any mandatory consumer rights that may apply.
The parties should first attempt to resolve any disagreement directly and in good faith.
23. Changes to These Terms
Taxi4U ehf may update these Terms and Conditions to reflect changes to its services, pricing, policies or legal obligations.
The version applicable to a booking is normally the version published or communicated when the booking is confirmed.